Customer success manager roles possess sales, customer service, and communication abilities. Optimizing your CV can help employers see your skills and abilities when you are starting out as a customer success manager. A well developed CV can be a gamechanger factor of your recruitment. But how to write the best Customer success manager resume? How would you convince the employer of your CSM credentials? We are here to help you. In this article, we will give a full guideline of making a perfect resume. Also, there will be an effective template and example for you.
How to write a customer success manager resume
Follow the steps to write a competitive resume for a customer success manager position:
1. Review the job description
You can better grasp the duties of the role by reading the job description. Additionally, it can help you in aligning your CV with the requirements of the hiring manager for this role. You can take note of the verbs and keywords used in the job description. This will help you prove to the firm that you are a good fit for the role. To show your expertise, mention “customer management software” or “CRM software” in your experience section.
2. Research the company
You should learn more about the company’s mission and culture. Go through its website, social media profiles, and other online resources. Identifying your shared objectives with the organization can help you emphasize such details in your application. You can also assess whether a firm is a good fit for you and your abilities before applying for a job there.
3. Add your contact information
Featuring your contact information near the top of your resume is an effective idea. It can help potential employers contact you for an interview. This area should include information such as your entire name, address, phone number, and email address. Make
sure this information is visible and clear. It will help readers grasp this portion of your resume.
4. Craft a personal professional summary
A professional summary near the top of your resume is also an important component. It highlights your experience and skills and saves the time of the recruiter. This section normally has one to three sentences. It allows you to shortly show companies why you’re a suitable fit for the position.
Read More :- Resume Summary Examples For Various Jobs
5. Incorporate your work experience
The hiring manager can better grasp your talents if you include prior experience. Include customer service, account management, sales, and business on your resume. Be sure to provide the job title, company name, basic location information, and dates of employment when submitting your work history. It will help the hiring manager understand your role in your former position. Also, use strong verbs and statistics to highlight your prior duties and achievements. It can set your resume apart from other applicants by using
6. Highlight your skills
Incorporating the skills you’ve acquired throughout your career can help show hiring managers how you can be useful. Combine hard and soft talents relating to customer service or computer software programs. It will show your ability to handle a wide range of customer success manager tasks. You can think of the CSM as a cross between sales and customer support. It conducts consumer research to generate an accurate buyer profile . Your should convince you have the right skills to make you the best candidate for the position. The important skills you can include are :-
Customer Support
Customer support entails guiding clients through the proper procedures or actions to address their problems. CSMs provide customer service via a variety of channels. It can include chat, email, and phone. A CSM needs to be a great communicator in order to be effective. He needs to be able to clearly communicate and listen well. He should also be able to provide instructions in any language.
Business Acumen
- Knowing how business operates makes a CSM more effective. He is able to see things from both the company’s and the customer’s point of view. Thus, he can balance their interests to accomplish his objectives.
- Examine business data, such as industry statistics, financial reports, and performance evaluations. It helps him to have a thorough grasp of the company’s current state.
- Create and discuss the Quarterly Business Review (QBR) with customer service and sales. Thus, he lets everyone know about the problems that are currently occurring and come up with solutions.
Client Management
Client management skills refer to the CSM’s capacity to establish solid, long-term relationships with existing customers. Your client database is a viable source of revenue. Because, it contains consumers who have chosen your firm and are familiar with its products and services. It is less expensive to extract additional sales from an existing client than to produce new sales from new consumers. You should have a clear idea of these factors.
Knowledge Of Computer Software/Hardware
A CSM uses a variety of software programs to manage his duties and responsibilities.
Here are a few of the software programs that you’re expected to be familiar with:
- Spreadsheet programs
- SaaS Cloud-based software such as Custify
- CRM Software – Salesforce, HubSpot, and Zoho CRM.
Project Management
Every customer is different. Everybody has varied needs and reacts differently to goods and services. It includes both individual and corporate clients, or businesses that sign long-term agreements with your company. It is the responsibility of customer success managers to make sure that all end users are guided through the full process. Which can helps him to maximize the advantages of the good or service. Project management is the same as client management. This cannot be done by you alone. To correctly guide the end-user through the process, you need the help of others who possess the necessary skills.
Read More :- Personal Skills To Include In Resume
7. Include your education
Your eligibility for a certain customer success manager position is frequently determined in large part by your educational background. You can show your academic background and experience in the customer success industry. Include your educational information, such as degrees or certificates you’ve earned. Customer success managers frequently pursue the following degree programs:
Some common degree paths customer success managers pursue include:
- Management information systems
- Business administration
- Engineering
- Computer science
- Information management
Format your resume
Maintaining a consistent format across your resume makes it easier for readers to scan and understand it. Your resume will appear better if you use bold titles, bulleted lists, and plain typefaces. Additionally, it can help draw attention to particular areas of your resume. It will make it easier for machine scanning software to review it. This can improve your resume’s chances of reaching the hiring manager and applicant tracking software (ATS) systems.
Types of Resume Format for Customer Manager
1. The Reverse-Chronological
The reverse chronological style is the best choice for you if you have worked as a customer success manager for at least two years. Use it if your unemployed gap is less than four months. You should begin your work experience part by presenting your most recent or ongoing job time. Your greatest level of education is where you begin in the education area.
The format of the reverse-chronological is as follows:
- Contact Information
- Objective Statement
- Skills
- Work Experience
- Education
- Certifications
2. The Functional
If you have no prior experience working as a customer success manager, the functional format is perfect. Additionally, candidates with a hiatus in employment longer than four months should use this resume format. The functional format aims to minimize your lack of job experience by emphasizing your pertinent talents and competencies. A customer success manager can emphasize the following important abilities:
- Negotiation
- Decision-making
- Critical thinking
- Problem-solving
- Leadership
- Effective communication
- Ability to work in teams
- Understand customer needs and goals
- Provide customer service for clients
The format:
- Contact Information
- Objective Statement
- Skills
- Certifications
- Seminars/Workshops Attended
- Education
- Work Experience
3. Hybrid Resume Format
A candidate who wishes to change careers and become a Customer Success Manager and has a lot of work experience in a similar industry, including sales and customer service, should choose the Combination format. Because it has aspects of both the functional and reverse-chronological formats, the format is named “Combination.” The parts on education and job experience are arranged in reverse chronological order. The format follows the same structure as the Functional, with all credentials and skills placed before Work Experience. By highlighting the most pertinent and practical talents
and competencies the applicant has developed during his long career, the Combination format serves to support the Work Experience section.
Customer success manager resume Examples
Here’s a Text blueprint for writing your own customer success manager resume:
[Full Name]
[Phone number] | [Professional email address] | [City, State] | [Professional website](if Relevant)
Professional Summary
[Brief summary mentioning competencies, work experience and career achievements]
Work Experience
[Job Title], [Start date–End date]
[Company Name], [Location]
- [Strong verb] + [job duty] + [impact]
- [Strong verb] + [job duty] + [impact]
- [Strong verb] + [job duty] + [impact]
Skills [Relevant skill]
Education [Degree]
[Institution name], [Graduation year]
Certifications
- [Certification], [ organization] – [Year completed]
Example of a customer success manager resume:
Stephen Jack
Coopers Square, NewYork| 655-116-4567 |Stephenj@email.com Summary
With over twelve years of expertise in strategic account management and client success, I am dedicated to building mutually beneficial connections. I thrive at using deep customer insights and data analysis to increase happiness and product adoption. My track record includes lowering attrition, negotiating renewals, and boosting account values.
Education
University of Oxford
Bachelor of Science in business administration
KAF Solutions, Customer Success Manager
January 2018–Current
- Managed a portfolio of 25 critical accounts.
- Built relationships and successfully upselling services, resulting in a 30% increase in yearly contract value.
- Developed a customer engagement strategy that increased product adoption by 35%.
- Implemented data-driven success goals, resulting in 99% client retention.
- Led a cross-departmental team to resolve significant customer concerns.
- Cut resolution time by 35% and increasing overall customer satisfaction.
- Negotiated and closed multi-year renewal agreements with major accounts
- As an advocate for consumer demands within the organization, I influenced
product development. I also helped to raise feature adoption by 25%.
RK Solutions, Customer Success Associate January 2012–December 2017
- Managed and grew accounts with annual revenue of more than $30 million
- Regularly reaching and exceeding sales targets by at least 25% each quarter.
- Developed a segmentation strategy to better serve low-touch accounts, resulting in 35% increased engagement.
- Developed client success plans, resulting in a 20% YOY increase in account revenue.
- Led cross-functional teams to complete complex implementations on time,
resulting in 100% project success.
Skills
- Customer relationship software (CRM)
- Negotiation
- Decision-making
- Critical thinking
- Problem-solving
- Leadership
Pro Tips On How To Make Your Good CSM Resume Better
- Keep your resume to one page. The sole exception is if you have at least ten years of experience as a Customer Success Manager.
- Use the font styles like Arial, Calibri, Cambria, and Helvetica. They are commonly used by recruiters.
- Use bullet points to organize your resume’s main information.
- Write clearly and conversationally.
- To distinguish between sections, use boldface headings.
- Exclude irrelevant information.
- Check for mistakes in grammar and spelling.
- You can also include a cover letter to emphasize your important points and exhibit your communication abilities.
- Highlight the key talents that make you an excellent customer success manager.
Conclusion
We hope our guide will help you to build a perfect Customer success manager resume to get hired. Your resume serves as your initial point of contact with a possible employer. So, it must have a very good positive expression. Then, it will help you to have enough consideration. Consider yourself the product. It is necessary if you wish to be hired. Your work as a CSM is reflected in your resume. The purpose of each component is to walk the recruiter through your qualifications and help him see how valuable you are as a customer success manager.
Additional Read :- Office Manager Resume