Are you looking for free resume templates word tailored specifically for call center supervisors? Our modern and ATS friendly resume templates are easily editable in Word, allowing you to create a customized resume that stands out.
Why Use Our Templates
- Download resume templates that are professionally designed and ATS friendly.
- Choose from modern resume templates that can be customized to fit your unique career journey.
- Edit in Word with our editable Word resume templates, making personalizing your resume a breeze.
- Access a variety of options tailored for entry-level, mid-career, and senior professionals.
How to Choose Your Level
When selecting a resume template, consider your career experience. Entry-level templates are ideal for candidates just starting, while mid-career templates suit those with a few years of experience. For seasoned professionals, senior templates highlight extensive skills and leadership qualities.
Entry-Level Call Center Supervisor Resume Templates
John Doe
Contact
- (123) 456-7890
- john.doe@example.com
- Anytown, CA 90210
SKILLS
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Team Collaboration
- Conflict Resolution
- Data Entry
- Basic Technical Support
- Adaptability
- Multitasking
SUMMARY
Enthusiastic and dedicated recent graduate with strong communication skills and a passion for customer service. Seeking to leverage my skills in a call center environment to enhance customer satisfaction and team performance.
WORK EXPERIENCE
Customer Service Representative
Jan 2022
–
Present
ABC Corp
Anytown, CA
- Handled an average of 50+ customer inquiries daily, resolving issues and providing product information.
- Achieved a customer satisfaction score of 95% through effective communication and problem resolution.
Sales Associate
Jun 2021
–
Dec 2021
XYZ Retail
Anytown, CA
- Assisted customers in selecting products, resulting in a 20% increase in sales during my tenure.
- Maintained a clean and organized store environment, enhancing customer experience.
EDUCATION
Bachelor of Arts: Communication
Jan 2021
University of Anytown, Anytown, CA
Selected: AR13M2-steelblue
Steel Blue ModernProfessionalTwo-Column
A clean and modern two-column resume template featuring a deep steel blue header with white text for the candidate’s name. The left sidebar contains contact details and skills on a light grey background, while the main content area showcases summary, work experience, and education with clear section headings and ample white space.
Why This Template
Steel Blue provides a professional and organized layout that balances visual appeal with readability. The strong header draws immediate attention to your name, while the sidebar enables quick scanning of contact and skills. Its clear hierarchy guides recruiters smoothly through your career highlights.
Key Features
- Bold steel blue header for name visibility
- Two-column layout for organized content
- Sidebar for quick access to contact and skills
- Clear section headings for easy navigation
- Generous white space for readability
- ATS friendly format
- Editable in Microsoft Word and exportable to DOCX, PDF, TXT
John Doe
Contact
- (123) 456-7890
- john.doe@example.com
- Anytown, CA 90210
SKILLS
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Team Collaboration
- Conflict Resolution
- Data Entry
- Basic Technical Support
- Adaptability
- Multitasking
SUMMARY
Enthusiastic and dedicated recent graduate with strong communication skills and a passion for customer service. Seeking to leverage my skills in a call center environment to enhance customer satisfaction and team performance.
WORK EXPERIENCE
Customer Service Representative
Jan 2022
–
Present
ABC Corp
Anytown, CA
- Handled an average of 50+ customer inquiries daily, resolving issues and providing product information.
- Achieved a customer satisfaction score of 95% through effective communication and problem resolution.
Sales Associate
Jun 2021
–
Dec 2021
XYZ Retail
Anytown, CA
- Assisted customers in selecting products, resulting in a 20% increase in sales during my tenure.
- Maintained a clean and organized store environment, enhancing customer experience.
EDUCATION
Bachelor of Arts: Communication
Jan 2021
University of Anytown, Anytown, CA
Steel Blue
A clean and modern two-column resume template featuring a deep steel blue header with white text for the candidate’s name. The left sidebar contains contact details and skills on a light grey background, while the main content area showcases summary, work experience, and education with clear section headings and ample white space..
EDUCATION
Bachelor of Arts
Communication
University of Anytown Anytown, CA
Jan 2021
CONTACT
- (123) 456-7890
- john.doe@example.com
- Anytown, CA, 90210
John Doe
SUMMARY
Enthusiastic and dedicated recent graduate with strong communication skills and a passion for customer service. Seeking to leverage my skills in a call center environment to enhance customer satisfaction and team performance.
WORK EXPERIENCE
Jan 2022 –
Present
Customer Service Representative
ABC Corp
- Handled an average of 50+ customer inquiries daily, resolving issues and providing product information.
- Achieved a customer satisfaction score of 95% through effective communication and problem resolution.
Jun 2021 –
Dec 2021
Sales Associate
XYZ Retail
- Assisted customers in selecting products, resulting in a 20% increase in sales during my tenure.
- Maintained a clean and organized store environment, enhancing customer experience.
PROFESSIONAL SKILLS
- Customer Service
- Problem-Solving
- Team Collaboration
- Data Entry
- Adaptability
- Communication
- Time Management
- Conflict Resolution
- Basic Technical Support
- Multitasking
Sunlit Shadow
A striking two-column resume template featuring a bold yellow header that prominently displays the candidate’s name. The left sidebar with a dark background presents education and contact information in a clean, organized manner.
John Doe
- (123) 456-7890
- Anytown, CA, 90210
- john.doe@example.com
SUMMARY
Enthusiastic and dedicated recent graduate with strong communication skills and a passion for customer service. Seeking to leverage my skills in a call center environment to enhance customer satisfaction and team performance.
PROFESSIONAL SKILLS
- Customer Service
- Problem-Solving
- Team Collaboration
- Data Entry
- Adaptability
- Communication
- Time Management
- Conflict Resolution
- Basic Technical Support
- Multitasking
WORK EXPERIENCE
Customer Service Representative
Jan 2022 –
Present
ABC Corp
Anytown, CA
- Handled an average of 50+ customer inquiries daily, resolving issues and providing product information.
- Achieved a customer satisfaction score of 95% through effective communication and problem resolution.
Sales Associate
Jun 2021 –
Dec 2021
XYZ Retail
Anytown, CA
- Assisted customers in selecting products, resulting in a 20% increase in sales during my tenure.
- Maintained a clean and organized store environment, enhancing customer experience.
EDUCATION
Bachelor of Arts: Communication
Jan 2021
University of Anytown, Anytown, CA
Copper Edge
A clean and professional single-column resume template featuring bold copper-colored header bars framing the candidate’s name at the top and footer sections. The layout emphasizes clarity and organization with clearly separated sections for Summary, Professional Skills, Work Experience, and Education, all set against a crisp white background..
CONTACT
- (123) 456-7890
- john.doe@example.com
- Anytown, CA, 90210
SKILLS
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Team Collaboration
- Conflict Resolution
- Data Entry
- Basic Technical Support
- Adaptability
- Multitasking
John Doe
SUMMARY
Enthusiastic and dedicated recent graduate with strong communication skills and a passion for customer service. Seeking to leverage my skills in a call center environment to enhance customer satisfaction and team performance.
WORK EXPERIENCE
Customer Service Representative
Jan 2022 –
Present
ABC Corp
Anytown, CA
- Handled an average of 50+ customer inquiries daily, resolving issues and providing product information.
- Achieved a customer satisfaction score of 95% through effective communication and problem resolution.
Sales Associate
Jun 2021 –
Dec 2021
XYZ Retail
Anytown, CA
- Assisted customers in selecting products, resulting in a 20% increase in sales during my tenure.
- Maintained a clean and organized store environment, enhancing customer experience.
EDUCATION
Bachelor of Arts: Communication
Jan 2021
University of Anytown, Anytown, CA
Seafoam Breeze
A clean and fresh two-column resume template featuring a soft seafoam green sidebar that highlights contact information and skills. The main white content area displays summary, work experience, and education with clear headings and bullet points.
John Doe
CONTACT
- (123) 456-7890
- john.doe@example.com
- Anytown, CA, 90210
SKILLS
- Customer Service
- Communication
- Problem-Solving
- Time Management
- Team Collaboration
- Conflict Resolution
- Data Entry
- Basic Technical Support
- Adaptability
- Multitasking
SUMMARY
Enthusiastic and dedicated recent graduate with strong communication skills and a passion for customer service. Seeking to leverage my skills in a call center environment to enhance customer satisfaction and team performance.
WORK EXPERIENCE
Customer Service Representative
Jan 2022 –
Present
ABC Corp
Anytown, CA
- Handled an average of 50+ customer inquiries daily, resolving issues and providing product information.
- Achieved a customer satisfaction score of 95% through effective communication and problem resolution.
Sales Associate
Jun 2021 –
Dec 2021
XYZ Retail
Anytown, CA
- Assisted customers in selecting products, resulting in a 20% increase in sales during my tenure.
- Maintained a clean and organized store environment, enhancing customer experience.
EDUCATION
Bachelor of Arts: Communication
Jan 2021
University of Anytown, Anytown, CA
Crimson Slate
A bold and modern two-column resume template featuring a striking crimson sidebar that contains contact and skills sections. The main content area uses a clean white background to present the candidate’s name, summary, work experience, and education clearly.
Mid-Career Call Center Supervisor Resume Templates
Jane Smith
- (321) 654-0987
- jane.smith@example.com
- Othertown, TX, 73301
SKILLS
- Team Leadership
- Performance Management
- Coaching and Training
- Customer Relations
- Data Analysis
- Conflict Resolution
- Process Improvement
- Time Management
- Workforce Planning
- Technical Proficiency
SUMMARY
Results-driven Call Center Supervisor with over 5 years of experience in managing customer service teams. Proven track record in improving call center metrics and enhancing customer satisfaction through effective leadership and training.
WORK EXPERIENCE
Call Center Supervisor
Feb 2020 –
Present
Tech Solutions Inc.
Othertown, TX
- Supervised a team of 15 customer service representatives, achieving a 30% increase in team productivity.
- Developed and implemented training programs resulting in a 25% reduction in employee turnover.
Call Center Agent
Jan 2017 –
Jan 2020
Customer Care Co.
Othertown, TX
- Resolved customer issues with a resolution rate of 90%, contributing to overall customer satisfaction.
- Participated in weekly performance reviews to identify areas for improvement and training needs.
EDUCATION
Bachelor of Science: Business Administration
Jan 2016
University of Othertown, Othertown, TX
certifications
- Certified Customer Service Manager – CSM Institute – 2022
Selected: JK031
Slate Vertical ProfessionalTwo-ColumnClean
A professional two-column resume template featuring a clean vertical sidebar on the left with skills clearly listed, and a spacious right main section for summary, work experience, and education. The candidate’s name is prominently displayed in a light gray header spanning the top, with contact details arranged neatly alongside icons in the sidebar for easy scanning.
Why This Template
Slate Vertical provides a balanced, easy-to-navigate layout that highlights your skills and experience effectively. The sidebar’s vertical alignment of key skills and contact info lets recruiters quickly assess your qualifications, while the main content area offers plenty of room for detailed work history and education.
Key Features
- Vertical sidebar for skills and contact information
- Light gray header with bold candidate name
- Clear section headers and bullet points in main content
- Use of icons for contact details for visual clarity
- Well-organized content for easy recruiter scanning
- Suitable for administrative, clerical, and office roles
- Fully editable in Microsoft Word and exportable to PDF/DOCX/TXT
- Designed with ATS compatibility
Jane Smith
- (321) 654-0987
- jane.smith@example.com
- Othertown, TX, 73301
SKILLS
- Team Leadership
- Performance Management
- Coaching and Training
- Customer Relations
- Data Analysis
- Conflict Resolution
- Process Improvement
- Time Management
- Workforce Planning
- Technical Proficiency
SUMMARY
Results-driven Call Center Supervisor with over 5 years of experience in managing customer service teams. Proven track record in improving call center metrics and enhancing customer satisfaction through effective leadership and training.
WORK EXPERIENCE
Call Center Supervisor
Feb 2020 –
Present
Tech Solutions Inc.
Othertown, TX
- Supervised a team of 15 customer service representatives, achieving a 30% increase in team productivity.
- Developed and implemented training programs resulting in a 25% reduction in employee turnover.
Call Center Agent
Jan 2017 –
Jan 2020
Customer Care Co.
Othertown, TX
- Resolved customer issues with a resolution rate of 90%, contributing to overall customer satisfaction.
- Participated in weekly performance reviews to identify areas for improvement and training needs.
EDUCATION
Bachelor of Science: Business Administration
Jan 2016
University of Othertown, Othertown, TX
certifications
- Certified Customer Service Manager – CSM Institute – 2022
Slate Vertical
A professional two-column resume template featuring a clean vertical sidebar on the left with skills clearly listed, and a spacious right main section for summary, work experience, and education. The candidate’s name is prominently displayed in a light gray header spanning the top, with contact details arranged neatly alongside icons in the sidebar for easy scanning..
Jane Smith
Contact
- (321) 654-0987
- jane.smith@example.com
- Othertown, TX 73301
Skills
- Team Leadership
- Performance Management
- Coaching and Training
- Customer Relations
- Data Analysis
- Conflict Resolution
- Process Improvement
- Time Management
- Workforce Planning
- Technical Proficiency
Summary
Results-driven Call Center Supervisor with over 5 years of experience in managing customer service teams. Proven track record in improving call center metrics and enhancing customer satisfaction through effective leadership and training.
Work Experience
Call Center Supervisor
Feb 2020
–
Present
Tech Solutions Inc.
Othertown, TX
- Supervised a team of 15 customer service representatives, achieving a 30% increase in team productivity.
- Developed and implemented training programs resulting in a 25% reduction in employee turnover.
Call Center Agent
Jan 2017
–
Jan 2020
Customer Care Co.
Othertown, TX
- Resolved customer issues with a resolution rate of 90%, contributing to overall customer satisfaction.
- Participated in weekly performance reviews to identify areas for improvement and training needs.
Education
Bachelor of Science: Business Administration
Jan 2016
University of Othertown, Othertown, TX
certifications
- Certified Customer Service Manager – CSM Institute – 2022
Ocean Breeze
A vibrant and professional two-column resume template featuring a bright azure header and sidebar. The left sidebar neatly organizes contact information and skills on a light azure background, while the right main section highlights the summary, work experience, and education with clean typography and clear headings..
Jane Smith
CONTACT
- (321) 654-0987
- jane.smith@example.com
- Othertown, TX, 73301
SKILLS
- Team Leadership
- Performance Management
- Coaching and Training
- Customer Relations
- Data Analysis
- Conflict Resolution
- Process Improvement
- Time Management
- Workforce Planning
- Technical Proficiency
SUMMARY
Results-driven Call Center Supervisor with over 5 years of experience in managing customer service teams. Proven track record in improving call center metrics and enhancing customer satisfaction through effective leadership and training.
WORK EXPERIENCE
Call Center Supervisor
Feb 2020 –
Present
Tech Solutions Inc.
- Supervised a team of 15 customer service representatives, achieving a 30% increase in team productivity.
- Developed and implemented training programs resulting in a 25% reduction in employee turnover.
Call Center Agent
Jan 2017 –
Jan 2020
Customer Care Co.
- Resolved customer issues with a resolution rate of 90%, contributing to overall customer satisfaction.
- Participated in weekly performance reviews to identify areas for improvement and training needs.
EDUCATION
Bachelor of Science: Business Administration
Jan 2016
University of Othertown, Othertown, TX
certifications
- Certified Customer Service Manager – CSM Institute – 2022
Slate Box
A modern and professional two-column resume template featuring a dark slate header box with the candidate’s name prominently displayed. The left sidebar contains contact information and skills, separated by thin lines, while the right main section presents summary, work experience, and education in a clean and organized layout..
Jane Smith
Contact
- (321) 654-0987
- jane.smith@example.com
- Othertown, TX 73301
SKILLS
- Team Leadership
- Performance Management
- Coaching and Training
- Customer Relations
- Data Analysis
- Conflict Resolution
- Process Improvement
- Time Management
- Workforce Planning
- Technical Proficiency
SUMMARY
Results-driven Call Center Supervisor with over 5 years of experience in managing customer service teams. Proven track record in improving call center metrics and enhancing customer satisfaction through effective leadership and training.
WORK EXPERIENCE
Call Center Supervisor
Feb 2020
–
Present
Tech Solutions Inc.
Othertown, TX
- Supervised a team of 15 customer service representatives, achieving a 30% increase in team productivity.
- Developed and implemented training programs resulting in a 25% reduction in employee turnover.
Call Center Agent
Jan 2017
–
Jan 2020
Customer Care Co.
Othertown, TX
- Resolved customer issues with a resolution rate of 90%, contributing to overall customer satisfaction.
- Participated in weekly performance reviews to identify areas for improvement and training needs.
EDUCATION
Bachelor of Science: Business Administration
Jan 2016
University of Othertown, Othertown, TX
certifications
- Certified Customer Service Manager – CSM Institute – 2022
Deep Teal
A modern and professional two-column resume template featuring a deep teal header and sidebar. The sidebar neatly organizes contact information and skills, while the main content area uses a clean white background with clear section headers and well-structured bullet points for summary, work experience, and education..
SUMMARY
Results-driven Call Center Supervisor with over 5 years of experience in managing customer service teams. Proven track record in improving call center metrics and enhancing customer satisfaction through effective leadership and training.
CONTACT
- (321) 654-0987
- jane.smith@example.com
- Othertown, TX, 73301
SKILLS
- Team Leadership
- Performance Management
- Coaching and Training
- Customer Relations
- Data Analysis
- Conflict Resolution
- Process Improvement
- Time Management
- Workforce Planning
- Technical Proficiency
Jane Smith
WORK EXPERIENCE
Call Center Supervisor
Feb 2020 –
Present
Tech Solutions Inc.
Othertown, TX
- Supervised a team of 15 customer service representatives, achieving a 30% increase in team productivity.
- Developed and implemented training programs resulting in a 25% reduction in employee turnover.
Call Center Agent
Jan 2017 –
Jan 2020
Customer Care Co.
Othertown, TX
- Resolved customer issues with a resolution rate of 90%, contributing to overall customer satisfaction.
- Participated in weekly performance reviews to identify areas for improvement and training needs.
EDUCATION
Bachelor of Science: Business Administration
Jan 2016
University of Othertown, Othertown, TX
certifications
- Certified Customer Service Manager – CSM Institute – 2022
Aqua Flow
A fresh and modern two-column resume template featuring soft teal abstract shapes in the background that add visual interest without overpowering the content. The left sidebar presents summary, contact information, and skills on a muted teal background, while the right main section clearly displays work experience and education with clean typography and clear section headers..
Senior Call Center Supervisor Resume Templates
Michael Johnson
(987) 654-3210 | Sometown, NY, 10001 | michael.johnson@example.com
SUMMARY
Dynamic and strategic Call Center Supervisor with over 10 years of experience in enhancing call center operations and driving customer satisfaction. Expertise in developing high-performing teams and implementing process improvements that lead to increased efficiency and profitability.
PROFESSIONAL SKILLS
- Strategic Planning
- Change Management
- KPI Management
- Quality Assurance
- Cross-Functional Collaboration
- Leadership Development
- Customer Experience Optimization
- Budgeting and Forecasting
- Data-Driven Decision Making
- Crisis Management
WORK EXPERIENCE
Senior Call Center Supervisor
Mar 2018 –
Present
Global Services Inc.
Sometown, NY
- Led a team of 40+ agents, resulting in a 40% increase in customer satisfaction ratings over two years.
- Implemented new call center software that reduced average handling time by 15% and improved operational efficiency.
Call Center Operations Manager
Jan 2012 –
Feb 2018
Service Solutions Group
Sometown, NY
- Oversaw all call center operations, achieving a cost reduction of 20% while maintaining service quality.
- Developed and executed strategic initiatives that improved first-call resolution rates by 35%.
EDUCATION
Master of Business Administration
Jan 2011
Harvard Business School, Boston, MA
certifications
- Certified Call Center Manager – CCM Institute – 2019
- Six Sigma Green Belt – ASQ – 2018
Selected: PR051
Golden Accent ElegantProfessionalSingle-Column
An elegant and professional single-column resume template featuring a clean white background with gold accent highlights for section headers and the candidate’s last name. The layout emphasizes clarity and structure with well-defined sections for summary, professional skills, work experience, and education. This template balances sophistication with readability.
Why This Template
Golden Accent offers a refined resume design that combines subtle luxury with professional simplicity. The gold highlights create visual interest without overwhelming content, while the clean layout ensures recruiters can easily navigate your qualifications. Ideal for professionals aiming to convey both competence and style.
Key Features
- Single-column layout for focused and linear reading
- Gold accent color highlights candidate’s last name and section headers
- Clear typography and spacing for enhanced readability
- Well-organized sections with bullet points for skills and experience
- Professional and sophisticated aesthetic
- Suitable for business, administrative, and corporate roles
- Editable in Microsoft Word and exportable to PDF/DOCX/TXT
- Designed with ATS compatibility in mind
Michael Johnson
(987) 654-3210 | Sometown, NY, 10001 | michael.johnson@example.com
SUMMARY
Dynamic and strategic Call Center Supervisor with over 10 years of experience in enhancing call center operations and driving customer satisfaction. Expertise in developing high-performing teams and implementing process improvements that lead to increased efficiency and profitability.
PROFESSIONAL SKILLS
- Strategic Planning
- Change Management
- KPI Management
- Quality Assurance
- Cross-Functional Collaboration
- Leadership Development
- Customer Experience Optimization
- Budgeting and Forecasting
- Data-Driven Decision Making
- Crisis Management
WORK EXPERIENCE
Senior Call Center Supervisor
Mar 2018 –
Present
Global Services Inc.
Sometown, NY
- Led a team of 40+ agents, resulting in a 40% increase in customer satisfaction ratings over two years.
- Implemented new call center software that reduced average handling time by 15% and improved operational efficiency.
Call Center Operations Manager
Jan 2012 –
Feb 2018
Service Solutions Group
Sometown, NY
- Oversaw all call center operations, achieving a cost reduction of 20% while maintaining service quality.
- Developed and executed strategic initiatives that improved first-call resolution rates by 35%.
EDUCATION
Master of Business Administration
Jan 2011
Harvard Business School, Boston, MA
certifications
- Certified Call Center Manager – CCM Institute – 2019
- Six Sigma Green Belt – ASQ – 2018
Golden Accent
An elegant and professional single-column resume template featuring a clean white background with gold accent highlights for section headers and the candidate’s last name. The layout emphasizes clarity and structure with well-defined sections for summary, professional skills, work experience, and education.
Michael Johnson
- (987) 654-3210
- Sometown, NY, 10001
- michael.johnson@example.com
SUMMARY
Dynamic and strategic Call Center Supervisor with over 10 years of experience in enhancing call center operations and driving customer satisfaction. Expertise in developing high-performing teams and implementing process improvements that lead to increased efficiency and profitability.
PROFESSIONAL SKILLS
- Strategic Planning
- Change Management
- KPI Management
- Quality Assurance
- Cross-Functional Collaboration
- Leadership Development
- Customer Experience Optimization
- Budgeting and Forecasting
- Data-Driven Decision Making
- Crisis Management
WORK EXPERIENCE
Senior Call Center Supervisor
Mar 2018 –
Present
Global Services Inc.
Sometown, NY
- Led a team of 40+ agents, resulting in a 40% increase in customer satisfaction ratings over two years.
- Implemented new call center software that reduced average handling time by 15% and improved operational efficiency.
Call Center Operations Manager
Jan 2012 –
Feb 2018
Service Solutions Group
Sometown, NY
- Oversaw all call center operations, achieving a cost reduction of 20% while maintaining service quality.
- Developed and executed strategic initiatives that improved first-call resolution rates by 35%.
EDUCATION
Master of Business Administration
Jan 2011
Harvard Business School
Boston, MA
certifications
- Certified Call Center Manager – CCM Institute – 2019
- Six Sigma Green Belt – ASQ – 2018
Slate Grey
A minimalist and highly professional single-column resume template featuring a clean layout with black typography on a white background. The candidate’s name is prominently displayed in a large, bold font at the top left, with contact details elegantly placed right below.
- (987) 654-3210
- michael.johnson@example.com
- Sometown, NY, 10001
SKILLS
- Strategic Planning
- Leadership Development
- Change Management
- Customer Experience Optimization
- KPI Management
- Budgeting and Forecasting
- Quality Assurance
- Data-Driven Decision Making
- Cross-Functional Collaboration
- Crisis Management
Michael Johnson
SUMMARY
Dynamic and strategic Call Center Supervisor with over 10 years of experience in enhancing call center operations and driving customer satisfaction. Expertise in developing high-performing teams and implementing process improvements that lead to increased efficiency and profitability.
WORK EXPERIENCE
Senior Call Center Supervisor
Mar 2018 –
Present
Global Services Inc.
Sometown, NY
- Led a team of 40+ agents, resulting in a 40% increase in customer satisfaction ratings over two years.
- Implemented new call center software that reduced average handling time by 15% and improved operational efficiency.
Call Center Operations Manager
Jan 2012 –
Feb 2018
Service Solutions Group
Sometown, NY
- Oversaw all call center operations, achieving a cost reduction of 20% while maintaining service quality.
- Developed and executed strategic initiatives that improved first-call resolution rates by 35%.
EDUCATION
Master of Business Administration
Jan 2011
Harvard Business School, Boston, MA
certifications
- Certified Call Center Manager – CCM Institute – 2019
- Six Sigma Green Belt – ASQ – 2018
Monochrome Edge
A sleek and modern two-column resume template featuring a striking black sidebar with white text for contact information and skills. The main content area is clean and white, presenting summary, work experience, and education with clear headings and well-organized bullet points.
Michael Johnson
- (987) 654-3210
- Sometown, NY, 10001
- michael.johnson@example.com
SUMMARY
Dynamic and strategic Call Center Supervisor with over 10 years of experience in enhancing call center operations and driving customer satisfaction. Expertise in developing high-performing teams and implementing process improvements that lead to increased efficiency and profitability.
PROFESSIONAL SKILLS
- Strategic Planning
- Change Management
- KPI Management
- Quality Assurance
- Cross-Functional Collaboration
- Leadership Development
- Customer Experience Optimization
- Budgeting and Forecasting
- Data-Driven Decision Making
- Crisis Management
WORK EXPERIENCE
Senior Call Center Supervisor
Mar 2018 –
Present
Global Services Inc.
Sometown, NY
- Led a team of 40+ agents, resulting in a 40% increase in customer satisfaction ratings over two years.
- Implemented new call center software that reduced average handling time by 15% and improved operational efficiency.
Call Center Operations Manager
Jan 2012 –
Feb 2018
Service Solutions Group
Sometown, NY
- Oversaw all call center operations, achieving a cost reduction of 20% while maintaining service quality.
- Developed and executed strategic initiatives that improved first-call resolution rates by 35%.
EDUCATION
Master of Business Administration
Jan 2011
Harvard Business School, Boston, MA
certifications
- Certified Call Center Manager – CCM Institute – 2019
- Six Sigma Green Belt – ASQ – 2018
Storm Grey
A clean and professional single-column resume template featuring subtle grey tones and dotted lines to separate sections. The candidate’s name is prominently displayed at the top in a modern sans-serif font, with contact information neatly arranged underneath.
Editable Word & PDF Templates
Our editable Word resume templates allow you to easily customize your resume to match your personal style and job application needs. Simply download the template, open it in Word, and make your adjustments.
Editable Google Docs Templates
For those looking for a Google Docs format, we provide a fantastic Google docs resume template that you can customize effortlessly.
Tips & FAQs
Quick Design/ATS Tips
- Use clear headings and bullet points to enhance readability.
- Incorporate relevant keywords from the job description to pass ATS filters.
- Keep your design clean and simple, avoiding unnecessary graphics that can distract from content.
FAQs
Are these resume templates really free?
Yes, we offer a selection of free resume templates for you to download and use.
Can I customize the templates in Google Docs?
Absolutely! Our templates are designed to be easily editable in Google Docs for your convenience.
What format do the templates come in?
Our templates are available in Word and PDF formats, making it easy to choose what works best for you.
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