Call Center Agent Resume Templates for Every Career Level

Looking for free resume templates word that are modern and ATS-friendly? Our editable Word resume templates are designed specifically for call center agents, making it easy for you to create a standout resume.

Why Use Our Templates

  • Free resume templates that save you time and effort.
  • Modern resume templates that appeal to hiring managers.
  • ATS-friendly resume formats to ensure your application gets noticed.
  • Editable Word resume templates that you can customize to fit your experience.

How to Choose Your Level

When selecting a resume template, consider your experience level:

  • Entry-Level: Perfect for new graduates or those with less than two years of experience.
  • Mid-Career: Ideal for professionals with two to five years of experience looking to advance.
  • Senior: Best for seasoned professionals with over five years of experience and leadership roles.

Entry-Level Call Center Agent Resume Templates

Jane Doe
Contact
  • (123) 456-7890
  • jane.doe@example.com
  • Springfield, IL 62701
SKILLS
  • Customer Service
  • Communication
  • Problem Solving
  • Active Listening
  • Time Management
  • Data Entry
  • Multitasking
  • Team Collaboration
SUMMARY
Motivated and customer-oriented individual seeking to leverage communication skills as a Call Center Agent. Eager to contribute to team success while providing excellent customer service and support.
WORK EXPERIENCE
Customer Service Representative
Jan 2023 – Present
XYZ Retail
Springfield, IL
  • Provided assistance to over 50 customers daily, addressing inquiries and resolving issues efficiently.
  • Maintained customer satisfaction scores above 90% through effective communication and problem-solving.
Intern
Jun 2022 – Dec 2022
ABC Corporation
Springfield, IL
  • Shadowed customer service agents, learning best practices in handling customer inquiries.
  • Assisted in data entry tasks, achieving a 98% accuracy rate.
EDUCATION
Associate of Arts
Jan 2022
Springfield Community College, Springfield, IL
Selected: AR13M2-steelblue

Steel Blue ModernProfessionalTwo-Column

A clean and modern two-column resume template featuring a deep steel blue header with white text for the candidate’s name. The left sidebar contains contact details and skills on a light grey background, while the main content area showcases summary, work experience, and education with clear section headings and ample white space.

Why This Template

Steel Blue provides a professional and organized layout that balances visual appeal with readability. The strong header draws immediate attention to your name, while the sidebar enables quick scanning of contact and skills. Its clear hierarchy guides recruiters smoothly through your career highlights.

Key Features

  • Bold steel blue header for name visibility
  • Two-column layout for organized content
  • Sidebar for quick access to contact and skills
  • Clear section headings for easy navigation
  • Generous white space for readability
  • ATS friendly format
  • Editable in Microsoft Word and exportable to DOCX, PDF, TXT
Use This Template
Jane Doe
Contact
  • (123) 456-7890
  • jane.doe@example.com
  • Springfield, IL 62701
SKILLS
  • Customer Service
  • Communication
  • Problem Solving
  • Active Listening
  • Time Management
  • Data Entry
  • Multitasking
  • Team Collaboration
SUMMARY
Motivated and customer-oriented individual seeking to leverage communication skills as a Call Center Agent. Eager to contribute to team success while providing excellent customer service and support.
WORK EXPERIENCE
Customer Service Representative
Jan 2023 – Present
XYZ Retail
Springfield, IL
  • Provided assistance to over 50 customers daily, addressing inquiries and resolving issues efficiently.
  • Maintained customer satisfaction scores above 90% through effective communication and problem-solving.
Intern
Jun 2022 – Dec 2022
ABC Corporation
Springfield, IL
  • Shadowed customer service agents, learning best practices in handling customer inquiries.
  • Assisted in data entry tasks, achieving a 98% accuracy rate.
EDUCATION
Associate of Arts
Jan 2022
Springfield Community College, Springfield, IL
Steel Blue
A clean and modern two-column resume template featuring a deep steel blue header with white text for the candidate’s name. The left sidebar contains contact details and skills on a light grey background, while the main content area showcases summary, work experience, and education with clear section headings and ample white space..
EDUCATION
Associate of Arts
Springfield Community College Springfield, IL
Jan 2022
CONTACT
  • (123) 456-7890
  • jane.doe@example.com
  • Springfield, IL, 62701
Jane Doe
SUMMARY
Motivated and customer-oriented individual seeking to leverage communication skills as a Call Center Agent. Eager to contribute to team success while providing excellent customer service and support.
WORK EXPERIENCE
Jan 2023 – Present
Customer Service Representative
XYZ Retail
  • Provided assistance to over 50 customers daily, addressing inquiries and resolving issues efficiently.
  • Maintained customer satisfaction scores above 90% through effective communication and problem-solving.
Jun 2022 – Dec 2022
Intern
ABC Corporation
  • Shadowed customer service agents, learning best practices in handling customer inquiries.
  • Assisted in data entry tasks, achieving a 98% accuracy rate.
PROFESSIONAL SKILLS
  • Customer Service
  • Problem Solving
  • Time Management
  • Multitasking
  • Communication
  • Active Listening
  • Data Entry
  • Team Collaboration
Sunlit Shadow
A striking two-column resume template featuring a bold yellow header that prominently displays the candidate’s name. The left sidebar with a dark background presents education and contact information in a clean, organized manner.
Jane Doe
  • (123) 456-7890
  • Springfield, IL, 62701
  • jane.doe@example.com
SUMMARY
Motivated and customer-oriented individual seeking to leverage communication skills as a Call Center Agent. Eager to contribute to team success while providing excellent customer service and support.
PROFESSIONAL SKILLS
  • Customer Service
  • Problem Solving
  • Time Management
  • Multitasking
  • Communication
  • Active Listening
  • Data Entry
  • Team Collaboration
WORK EXPERIENCE
Customer Service Representative
Jan 2023 – Present
XYZ Retail
Springfield, IL
  • Provided assistance to over 50 customers daily, addressing inquiries and resolving issues efficiently.
  • Maintained customer satisfaction scores above 90% through effective communication and problem-solving.
Intern
Jun 2022 – Dec 2022
ABC Corporation
Springfield, IL
  • Shadowed customer service agents, learning best practices in handling customer inquiries.
  • Assisted in data entry tasks, achieving a 98% accuracy rate.
EDUCATION
Associate of Arts
Jan 2022
Springfield Community College, Springfield, IL
Copper Edge
A clean and professional single-column resume template featuring bold copper-colored header bars framing the candidate’s name at the top and footer sections. The layout emphasizes clarity and organization with clearly separated sections for Summary, Professional Skills, Work Experience, and Education, all set against a crisp white background..
CONTACT
  • (123) 456-7890
  • jane.doe@example.com
  • Springfield, IL, 62701
SKILLS
  • Customer Service
  • Communication
  • Problem Solving
  • Active Listening
  • Time Management
  • Data Entry
  • Multitasking
  • Team Collaboration
Jane Doe
SUMMARY
Motivated and customer-oriented individual seeking to leverage communication skills as a Call Center Agent. Eager to contribute to team success while providing excellent customer service and support.
WORK EXPERIENCE
Customer Service Representative
Jan 2023 – Present
XYZ Retail
Springfield, IL
  • Provided assistance to over 50 customers daily, addressing inquiries and resolving issues efficiently.
  • Maintained customer satisfaction scores above 90% through effective communication and problem-solving.
Intern
Jun 2022 – Dec 2022
ABC Corporation
Springfield, IL
  • Shadowed customer service agents, learning best practices in handling customer inquiries.
  • Assisted in data entry tasks, achieving a 98% accuracy rate.
EDUCATION
Associate of Arts
Jan 2022
Springfield Community College, Springfield, IL
Seafoam Breeze
A clean and fresh two-column resume template featuring a soft seafoam green sidebar that highlights contact information and skills. The main white content area displays summary, work experience, and education with clear headings and bullet points.
Jane Doe
CONTACT
  • (123) 456-7890
  • jane.doe@example.com
  • Springfield, IL, 62701
SKILLS
  • Customer Service
  • Communication
  • Problem Solving
  • Active Listening
  • Time Management
  • Data Entry
  • Multitasking
  • Team Collaboration
SUMMARY
Motivated and customer-oriented individual seeking to leverage communication skills as a Call Center Agent. Eager to contribute to team success while providing excellent customer service and support.
WORK EXPERIENCE
Customer Service Representative
Jan 2023 – Present
XYZ Retail
Springfield, IL
  • Provided assistance to over 50 customers daily, addressing inquiries and resolving issues efficiently.
  • Maintained customer satisfaction scores above 90% through effective communication and problem-solving.
Intern
Jun 2022 – Dec 2022
ABC Corporation
Springfield, IL
  • Shadowed customer service agents, learning best practices in handling customer inquiries.
  • Assisted in data entry tasks, achieving a 98% accuracy rate.
EDUCATION
Associate of Arts
Jan 2022
Springfield Community College, Springfield, IL
Crimson Slate
A bold and modern two-column resume template featuring a striking crimson sidebar that contains contact and skills sections. The main content area uses a clean white background to present the candidate’s name, summary, work experience, and education clearly.

Mid-Career Call Center Agent Resume Templates

John Smith
  • (987) 654-3210
  • john.smith@example.com
  • Chicago, IL, 60601
SKILLS
  • Customer Service
  • Conflict Resolution
  • Technical Support
  • Call Center Software
  • Data Analysis
  • Team Leadership
  • Sales Skills
  • Time Management
SUMMARY
Dedicated Call Center Agent with over 3 years of experience in providing exceptional customer service and support. Proven ability to resolve customer issues effectively while maintaining high satisfaction levels.
WORK EXPERIENCE
Call Center Agent
Mar 2021 – Present
Tech Solutions Inc.
Chicago, IL
  • Handled an average of 70 inbound calls daily, resolving customer inquiries with a 95% satisfaction rating.
  • Trained and mentored new agents, improving onboarding efficiency by 30%.
Customer Support Associate
Jan 2019 – Feb 2021
Global Services Co.
Chicago, IL
  • Achieved a 20% increase in customer retention through personalized follow-up calls.
  • Collaborated with cross-functional teams to enhance service delivery and customer experience.
EDUCATION
Bachelor of Science: Business Administration
Jan 2018
University of Illinois, Chicago, IL
certifications
  • Customer Service Excellence Certification – Professional Institute – 2020
Selected: JK031

Slate Vertical ProfessionalTwo-ColumnClean

A professional two-column resume template featuring a clean vertical sidebar on the left with skills clearly listed, and a spacious right main section for summary, work experience, and education. The candidate’s name is prominently displayed in a light gray header spanning the top, with contact details arranged neatly alongside icons in the sidebar for easy scanning.

Why This Template

Slate Vertical provides a balanced, easy-to-navigate layout that highlights your skills and experience effectively. The sidebar’s vertical alignment of key skills and contact info lets recruiters quickly assess your qualifications, while the main content area offers plenty of room for detailed work history and education.

Key Features

  • Vertical sidebar for skills and contact information
  • Light gray header with bold candidate name
  • Clear section headers and bullet points in main content
  • Use of icons for contact details for visual clarity
  • Well-organized content for easy recruiter scanning
  • Suitable for administrative, clerical, and office roles
  • Fully editable in Microsoft Word and exportable to PDF/DOCX/TXT
  • Designed with ATS compatibility
Use This Template
John Smith
  • (987) 654-3210
  • john.smith@example.com
  • Chicago, IL, 60601
SKILLS
  • Customer Service
  • Conflict Resolution
  • Technical Support
  • Call Center Software
  • Data Analysis
  • Team Leadership
  • Sales Skills
  • Time Management
SUMMARY
Dedicated Call Center Agent with over 3 years of experience in providing exceptional customer service and support. Proven ability to resolve customer issues effectively while maintaining high satisfaction levels.
WORK EXPERIENCE
Call Center Agent
Mar 2021 – Present
Tech Solutions Inc.
Chicago, IL
  • Handled an average of 70 inbound calls daily, resolving customer inquiries with a 95% satisfaction rating.
  • Trained and mentored new agents, improving onboarding efficiency by 30%.
Customer Support Associate
Jan 2019 – Feb 2021
Global Services Co.
Chicago, IL
  • Achieved a 20% increase in customer retention through personalized follow-up calls.
  • Collaborated with cross-functional teams to enhance service delivery and customer experience.
EDUCATION
Bachelor of Science: Business Administration
Jan 2018
University of Illinois, Chicago, IL
certifications
  • Customer Service Excellence Certification – Professional Institute – 2020
Slate Vertical
A professional two-column resume template featuring a clean vertical sidebar on the left with skills clearly listed, and a spacious right main section for summary, work experience, and education. The candidate’s name is prominently displayed in a light gray header spanning the top, with contact details arranged neatly alongside icons in the sidebar for easy scanning..
John Smith
Contact
  • (987) 654-3210
  • john.smith@example.com
  • Chicago, IL 60601
Skills
  • Customer Service
  • Conflict Resolution
  • Technical Support
  • Call Center Software
  • Data Analysis
  • Team Leadership
  • Sales Skills
  • Time Management
Summary
Dedicated Call Center Agent with over 3 years of experience in providing exceptional customer service and support. Proven ability to resolve customer issues effectively while maintaining high satisfaction levels.
Work Experience
Call Center Agent
Mar 2021 – Present
Tech Solutions Inc.
Chicago, IL
  • Handled an average of 70 inbound calls daily, resolving customer inquiries with a 95% satisfaction rating.
  • Trained and mentored new agents, improving onboarding efficiency by 30%.
Customer Support Associate
Jan 2019 – Feb 2021
Global Services Co.
Chicago, IL
  • Achieved a 20% increase in customer retention through personalized follow-up calls.
  • Collaborated with cross-functional teams to enhance service delivery and customer experience.
Education
Bachelor of Science: Business Administration
Jan 2018
University of Illinois, Chicago, IL
certifications
  • Customer Service Excellence Certification – Professional Institute – 2020
Ocean Breeze
A vibrant and professional two-column resume template featuring a bright azure header and sidebar. The left sidebar neatly organizes contact information and skills on a light azure background, while the right main section highlights the summary, work experience, and education with clean typography and clear headings..
John Smith
CONTACT
  • (987) 654-3210
  • john.smith@example.com
  • Chicago, IL, 60601
SKILLS
  • Customer Service
  • Conflict Resolution
  • Technical Support
  • Call Center Software
  • Data Analysis
  • Team Leadership
  • Sales Skills
  • Time Management
SUMMARY
Dedicated Call Center Agent with over 3 years of experience in providing exceptional customer service and support. Proven ability to resolve customer issues effectively while maintaining high satisfaction levels.
WORK EXPERIENCE
Call Center Agent
Mar 2021 – Present
Tech Solutions Inc.
  • Handled an average of 70 inbound calls daily, resolving customer inquiries with a 95% satisfaction rating.
  • Trained and mentored new agents, improving onboarding efficiency by 30%.
Customer Support Associate
Jan 2019 – Feb 2021
Global Services Co.
  • Achieved a 20% increase in customer retention through personalized follow-up calls.
  • Collaborated with cross-functional teams to enhance service delivery and customer experience.
EDUCATION
Bachelor of Science: Business Administration
Jan 2018
University of Illinois, Chicago, IL
certifications
  • Customer Service Excellence Certification – Professional Institute – 2020
Slate Box
A modern and professional two-column resume template featuring a dark slate header box with the candidate’s name prominently displayed. The left sidebar contains contact information and skills, separated by thin lines, while the right main section presents summary, work experience, and education in a clean and organized layout..
John Smith
Contact
  • (987) 654-3210
  • john.smith@example.com
  • Chicago, IL 60601
SKILLS
  • Customer Service
  • Conflict Resolution
  • Technical Support
  • Call Center Software
  • Data Analysis
  • Team Leadership
  • Sales Skills
  • Time Management
SUMMARY
Dedicated Call Center Agent with over 3 years of experience in providing exceptional customer service and support. Proven ability to resolve customer issues effectively while maintaining high satisfaction levels.
WORK EXPERIENCE
Call Center Agent
Mar 2021 – Present
Tech Solutions Inc.
Chicago, IL
  • Handled an average of 70 inbound calls daily, resolving customer inquiries with a 95% satisfaction rating.
  • Trained and mentored new agents, improving onboarding efficiency by 30%.
Customer Support Associate
Jan 2019 – Feb 2021
Global Services Co.
Chicago, IL
  • Achieved a 20% increase in customer retention through personalized follow-up calls.
  • Collaborated with cross-functional teams to enhance service delivery and customer experience.
EDUCATION
Bachelor of Science: Business Administration
Jan 2018
University of Illinois, Chicago, IL
certifications
  • Customer Service Excellence Certification – Professional Institute – 2020
Deep Teal
A modern and professional two-column resume template featuring a deep teal header and sidebar. The sidebar neatly organizes contact information and skills, while the main content area uses a clean white background with clear section headers and well-structured bullet points for summary, work experience, and education..
SUMMARY
Dedicated Call Center Agent with over 3 years of experience in providing exceptional customer service and support. Proven ability to resolve customer issues effectively while maintaining high satisfaction levels.
CONTACT
  • (987) 654-3210
  • john.smith@example.com
  • Chicago, IL, 60601
SKILLS
  • Customer Service
  • Conflict Resolution
  • Technical Support
  • Call Center Software
  • Data Analysis
  • Team Leadership
  • Sales Skills
  • Time Management
John Smith
WORK EXPERIENCE
Call Center Agent
Mar 2021 – Present
Tech Solutions Inc.
Chicago, IL
  • Handled an average of 70 inbound calls daily, resolving customer inquiries with a 95% satisfaction rating.
  • Trained and mentored new agents, improving onboarding efficiency by 30%.
Customer Support Associate
Jan 2019 – Feb 2021
Global Services Co.
Chicago, IL
  • Achieved a 20% increase in customer retention through personalized follow-up calls.
  • Collaborated with cross-functional teams to enhance service delivery and customer experience.
EDUCATION
Bachelor of Science: Business Administration
Jan 2018
University of Illinois, Chicago, IL
certifications
  • Customer Service Excellence Certification – Professional Institute – 2020
Aqua Flow
A fresh and modern two-column resume template featuring soft teal abstract shapes in the background that add visual interest without overpowering the content. The left sidebar presents summary, contact information, and skills on a muted teal background, while the right main section clearly displays work experience and education with clean typography and clear section headers..

Senior Call Center Agent Resume Templates

Emily Johnson
(555) 123-4567 | Los Angeles, CA, 90001 | emily.johnson@example.com
SUMMARY
Results-driven Senior Call Center Agent with over 5 years of experience in the industry. Expertise in leading teams, optimizing processes, and delivering exceptional customer service that drives loyalty and revenue.
PROFESSIONAL SKILLS
  • Leadership
  • Performance Management
  • Data Analysis
  • Coaching and Mentoring
  • Process Improvement
  • Customer Retention Strategies
  • Call Center Optimization
  • CRM Software
WORK EXPERIENCE
Senior Call Center Agent
Feb 2020 – Present
Leading Telecom Services
Los Angeles, CA
  • Supervised a team of 15 agents, improving overall team performance by 25% through targeted training and mentoring.
  • Implemented process improvements that reduced average call handling time by 15% while increasing customer satisfaction scores.
Call Center Supervisor
Jan 2017 – Jan 2020
Customer Care Solutions
Los Angeles, CA
  • Led a team of 10 agents, achieving a team satisfaction rating of 95% through effective coaching and support.
  • Developed and executed training programs that enhanced agent performance and reduced turnover by 20%.
EDUCATION
Master of Business Administration
Jan 2016
University of California, Los Angeles, CA
certifications
  • Certified Call Center Manager – Call Center Management Association – 2019
Selected: PR051

Golden Accent ElegantProfessionalSingle-Column

An elegant and professional single-column resume template featuring a clean white background with gold accent highlights for section headers and the candidate’s last name. The layout emphasizes clarity and structure with well-defined sections for summary, professional skills, work experience, and education. This template balances sophistication with readability.

Why This Template

Golden Accent offers a refined resume design that combines subtle luxury with professional simplicity. The gold highlights create visual interest without overwhelming content, while the clean layout ensures recruiters can easily navigate your qualifications. Ideal for professionals aiming to convey both competence and style.

Key Features

  • Single-column layout for focused and linear reading
  • Gold accent color highlights candidate’s last name and section headers
  • Clear typography and spacing for enhanced readability
  • Well-organized sections with bullet points for skills and experience
  • Professional and sophisticated aesthetic
  • Suitable for business, administrative, and corporate roles
  • Editable in Microsoft Word and exportable to PDF/DOCX/TXT
  • Designed with ATS compatibility in mind
Use This Template
Emily Johnson
(555) 123-4567 | Los Angeles, CA, 90001 | emily.johnson@example.com
SUMMARY
Results-driven Senior Call Center Agent with over 5 years of experience in the industry. Expertise in leading teams, optimizing processes, and delivering exceptional customer service that drives loyalty and revenue.
PROFESSIONAL SKILLS
  • Leadership
  • Performance Management
  • Data Analysis
  • Coaching and Mentoring
  • Process Improvement
  • Customer Retention Strategies
  • Call Center Optimization
  • CRM Software
WORK EXPERIENCE
Senior Call Center Agent
Feb 2020 – Present
Leading Telecom Services
Los Angeles, CA
  • Supervised a team of 15 agents, improving overall team performance by 25% through targeted training and mentoring.
  • Implemented process improvements that reduced average call handling time by 15% while increasing customer satisfaction scores.
Call Center Supervisor
Jan 2017 – Jan 2020
Customer Care Solutions
Los Angeles, CA
  • Led a team of 10 agents, achieving a team satisfaction rating of 95% through effective coaching and support.
  • Developed and executed training programs that enhanced agent performance and reduced turnover by 20%.
EDUCATION
Master of Business Administration
Jan 2016
University of California, Los Angeles, CA
certifications
  • Certified Call Center Manager – Call Center Management Association – 2019
Golden Accent
An elegant and professional single-column resume template featuring a clean white background with gold accent highlights for section headers and the candidate’s last name. The layout emphasizes clarity and structure with well-defined sections for summary, professional skills, work experience, and education.
Emily Johnson
  • (555) 123-4567
  • Los Angeles, CA, 90001
  • emily.johnson@example.com
SUMMARY
Results-driven Senior Call Center Agent with over 5 years of experience in the industry. Expertise in leading teams, optimizing processes, and delivering exceptional customer service that drives loyalty and revenue.
PROFESSIONAL SKILLS
  • Leadership
  • Performance Management
  • Data Analysis
  • Coaching and Mentoring
  • Process Improvement
  • Customer Retention Strategies
  • Call Center Optimization
  • CRM Software
WORK EXPERIENCE
Senior Call Center Agent
Feb 2020 – Present
Leading Telecom Services
Los Angeles, CA
  • Supervised a team of 15 agents, improving overall team performance by 25% through targeted training and mentoring.
  • Implemented process improvements that reduced average call handling time by 15% while increasing customer satisfaction scores.
Call Center Supervisor
Jan 2017 – Jan 2020
Customer Care Solutions
Los Angeles, CA
  • Led a team of 10 agents, achieving a team satisfaction rating of 95% through effective coaching and support.
  • Developed and executed training programs that enhanced agent performance and reduced turnover by 20%.
EDUCATION
Master of Business Administration
Jan 2016
University of California
Los Angeles, CA
certifications
  • Certified Call Center Manager – Call Center Management Association – 2019
Slate Grey
A minimalist and highly professional single-column resume template featuring a clean layout with black typography on a white background. The candidate’s name is prominently displayed in a large, bold font at the top left, with contact details elegantly placed right below.
  • (555) 123-4567
  • emily.johnson@example.com
  • Los Angeles, CA, 90001
SKILLS
  • Leadership
  • Process Improvement
  • Performance Management
  • Customer Retention Strategies
  • Data Analysis
  • Call Center Optimization
  • Coaching and Mentoring
  • CRM Software
Emily Johnson
SUMMARY
Results-driven Senior Call Center Agent with over 5 years of experience in the industry. Expertise in leading teams, optimizing processes, and delivering exceptional customer service that drives loyalty and revenue.
WORK EXPERIENCE
Senior Call Center Agent
Feb 2020 – Present
Leading Telecom Services
Los Angeles, CA
  • Supervised a team of 15 agents, improving overall team performance by 25% through targeted training and mentoring.
  • Implemented process improvements that reduced average call handling time by 15% while increasing customer satisfaction scores.
Call Center Supervisor
Jan 2017 – Jan 2020
Customer Care Solutions
Los Angeles, CA
  • Led a team of 10 agents, achieving a team satisfaction rating of 95% through effective coaching and support.
  • Developed and executed training programs that enhanced agent performance and reduced turnover by 20%.
EDUCATION
Master of Business Administration
Jan 2016
University of California, Los Angeles, CA
certifications
  • Certified Call Center Manager – Call Center Management Association – 2019
Monochrome Edge
A sleek and modern two-column resume template featuring a striking black sidebar with white text for contact information and skills. The main content area is clean and white, presenting summary, work experience, and education with clear headings and well-organized bullet points.
Emily Johnson
  • (555) 123-4567
  • Los Angeles, CA, 90001
  • emily.johnson@example.com
SUMMARY
Results-driven Senior Call Center Agent with over 5 years of experience in the industry. Expertise in leading teams, optimizing processes, and delivering exceptional customer service that drives loyalty and revenue.
PROFESSIONAL SKILLS
  • Leadership
  • Performance Management
  • Data Analysis
  • Coaching and Mentoring
  • Process Improvement
  • Customer Retention Strategies
  • Call Center Optimization
  • CRM Software
WORK EXPERIENCE
Senior Call Center Agent
Feb 2020 – Present
Leading Telecom Services
Los Angeles, CA
  • Supervised a team of 15 agents, improving overall team performance by 25% through targeted training and mentoring.
  • Implemented process improvements that reduced average call handling time by 15% while increasing customer satisfaction scores.
Call Center Supervisor
Jan 2017 – Jan 2020
Customer Care Solutions
Los Angeles, CA
  • Led a team of 10 agents, achieving a team satisfaction rating of 95% through effective coaching and support.
  • Developed and executed training programs that enhanced agent performance and reduced turnover by 20%.
EDUCATION
Master of Business Administration
Jan 2016
University of California, Los Angeles, CA
certifications
  • Certified Call Center Manager – Call Center Management Association – 2019
Storm Grey
A clean and professional single-column resume template featuring subtle grey tones and dotted lines to separate sections. The candidate’s name is prominently displayed at the top in a modern sans-serif font, with contact information neatly arranged underneath.

Editable Word & PDF Templates

Our Word resume templates are easy to customize. Simply download the template, open it in Microsoft Word, and start editing your details to create a professional resume tailored to your unique skills and experiences. For more options, explore our collection of resume templates.

Editable Google Docs Templates

We also offer a variety of templates that are perfect for those who prefer using Google Docs. Check out our Google docs resume template for an easy and accessible way to build your resume.

Tips & FAQs

Quick Design/ATS Tips

  • Use clear headings and bullet points to make your resume easy to read.
  • Incorporate relevant keywords from the job description to pass ATS scans.
  • Keep your formatting simple and consistent to enhance the professional look.

FAQs

Are these templates free to download?

Yes, we offer a selection of free resume templates, but some premium options are available as well.

Can I edit these templates in Google Docs?

Yes, we provide editable Google Docs templates for your convenience.

What is the best format for an ATS-friendly resume?

An ATS-friendly resume should be in a simple format, typically a Word document or PDF, without excessive design elements.

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